4 A properly conducted appraisal interview is fundamental in ensuring the success of an organisation’s performance
appraisal system.
Required:
(a) Describe three approaches to conducting the appraisal interview. (5 marks)
4 A properly conducted appraisal interview is fundamental in ensuring the success of an organisation’s performance
appraisal system.
Required:
(a) Describe three approaches to conducting the appraisal interview. (5 marks)
(b) Describe five main barriers to an effective appraisal interview. (10 marks)
5 All managers need to understand the importance of motivation in the workplace.
Required:
(a) Explain the ‘content theory’ of motivation. (5 marks)
(b) Explain what is meant by McGregor’s
(i) Theory X; (5 marks)
6 Communication is important for all organisations and requires an understanding of communication flows and channels.
Required:
(a) Briefly explain the main purposes of the three main formal communication channels in an organisation:
(i) Downwards; (3 marks)
(iii) Lateral or horizontal. (3 marks)